Q: How can I change my cleaning schedule online?
A: Start by logging into your Sidepost account. From your Dashboard, you'll then be able to view your upcoming clean, which you can reschedule or cancel. You can also change your service frequency and include additional notes to prioritise specific tasks. Our online booking system makes it easy to manage your cleaning so that you can focus on the more important things in life.
Q: What happens if my cleaner can't make it?
A: If your cleaner is unavailable, we'll send you a notification as soon as possible and send a replacement. Your new cleaner will then contact you to introduce themselves and confirm the details of your clean.
Q: Will I have to provide my own cleaning supplies?
A: No, you don't need to provide anything. We bring all the necessary supplies and equipment to thoroughly clean your home. For additional services like carpet cleaning, we also have specialised equipment that we bring with us.
Q: Do I need to be home when the cleaner arrives?
A: No, you don't need to be home when the cleaner arrives. We understand that you might not be able to take time out of your day, so our housekeepers are trained to let themselves in and get started on the job. Just provide them with a spare key or access code prior to the clean.
Q: What is your minimum contract period?
A: We don't have a minimum contract period, so you can book our services for as long or as short as required. Whether you need a one-off clean or would like to set up a regular schedule, we're here to help. We believe in a flexible service that caters to you.
Q: What happens if I'm not happy with the results?
A: If you're ever not happy with the results of your clean, please get in touch with us within 24 hours, and we'll connect you with one of the team to assist you. We want you to be 100% satisfied with our services, so we'll do whatever it takes to make things right.
Q: What hours do your cleaners work?
A: Every professional cleaner on the Sidepost platform is independent, so their availability and hours will vary. Most cleaners work regular weekday hours and can start as early as 8 am and finish as late as 9 pm. We also have cleaners available on weekends and public holidays, although their hours may differ slightly.
Q: What are your covid policies?
A: We are fully operational during covid, and our workers ensure that they adhere to all safety precautions.
Q: What's the difference between housekeeping and house cleaning?
A: House cleaners primarily focus on the cleanliness of your home, sanitising and dusting surfaces for a bacteria and allergen-free environment. Housekeepers will also clean, but they'll also tidy up and do some light organisation to make your space more inviting.
Q: Why choose Sidepost for house cleaning?
A: There are many reasons to choose Sidepost for your house cleaning needs. We offer a convenient online booking system, competitive pricing, and a team of experienced and professional cleaners. We also have a flexible cancellation policy, so you can make changes to your booking with no penalties.
Lastly, we offer a satisfaction guarantee, so you can be confident that you'll be happy with the results. All in all, you're in good hands with Sidepost.
Got a different question? Visit our FAQS page or contact us, and we'll answer it as soon as we can.