Q: Do you offer commercial carpet installation?
A: Yes, we offer both commercial and residential carpet installation services. We've worked with a range of businesses, from small office spaces to large retailers.
Q: Should we move our furniture before you arrive?
A: This is optional, but we recommend that you relocate any small items of furniture (e.g. end tables, lamps, etc.) from the room/s that are being carpeted. For larger items of furniture (e.g. couches, beds, etc.), our team will gladly move them for you and put them back in place once the installation is complete.
Q: Do you offer a service guarantee?
A: Yes, carpet installation is a delicate process and we understand that mistakes can happen. That's why we measure your floors and carpets and take extra precautions before installation begins, ensuring desirable results. We also offer a 100% satisfaction guarantee on all of our work. If you're not happy with the results, simply let us know and we'll make it right.
Q: How long does carpet installation take?
A: Carpet installation times will depend on a few factors, including the size of your rooms being carpeted, furniture placement and how much carpet is required. As a general rule of thumb, all installations should take no longer than a day. However, because of our efficiency and experience, most installations are completed after several hours.
Q: Can I book and manage my installation online?
A: Yes! We understand that our clients are busy people and that it's not always convenient to have to call during business hours. That's why we offer an online booking and management system for all services. Simply login to your account and schedule, reschedule or cancel your appointment from there. In addition to your current bookings, you can also book another quote for any future services you may require.
Q: What types of carpet do you install?
A: Our carpet layers are experts in installing all types of carpet, including low-pile, cut loop and berber. We also install various brands and styles from top Australian manufacturers like Feltex, Godfrey Hirst and Victoria Carpets. If you're on the fence about which type of carpet is ideal , we'll offer recommendations based on your individual needs.
Q: What about my room’s mouldings?
A: During your carpet installation, we may have to remove and reattach some of your existing floor mouldings (e.g. baseboards, quarter rounds, etc.) in order to achieve a seamless look. If your mouldings are damaged in the process, don't worry - we can repair or replace them as part of our service. As a company priding ourselves in leading carpet installation across Australia, we go the extra mile to make sure your requirements are always met!
Q: Do we need to provide supplies and materials?
A: No. For all home carpet installations, we bring everything that's required for the job, including tools, adhesives, underlay and of course, the carpet itself. In some cases, we may need to order specialised materials that are not typically stocked by most hardware stores. However, this is rare and we will always let you know in advance if this is the case.
Q: Why choose Sidepost for carpet installations?
A: Our rigorous screening process ensures that only the most qualified and experienced individuals join our team. In addition, we are fully certified and insured, so you can rest assured that you're in good hands. We understand that carpet installation is a big investment, which is why we offer a 100% satisfaction guarantee on all of our work. If you're not completely satisfied with the results, simply let us know and we'll make it right.
Get in touch today to learn more about our carpet installation services or to schedule a free consultation!